Refund & Grievance Policy

Refund Policy

Kidz Therapy Services’ Cancellation of Event

Full refunds will be provided to all participants within thirty (30) days of the event should Kidz Therapy Services, LLC or the event instructor cancel the conference due to:

• limited enrollment
• severely inclement weather (snowstorm, flooding)
• power outages in the building or other emergency situation at the event site
• speaker cancellation due to illness

Participant’s Cancellation of Enrollment

Refunds will be given to participants should they withdraw their reservation in writing, minus a $25 registration fee, if the participant cancels up to 15 days prior to the conference. No refunds will be issued if cancellation occurs within 15 days of the event. Refunds will not be given to participants who do not attend course and do not cancel their reservation.

Participants who attend a conference by payment with a purchase order will not be issued a Certificate of Attendance until payment has been received by Kidz Therapy Services.

Grievance Policy

Kidz Therapy Services is fully committed to conducting all activities in strict conformance with the governing body for which continuing education units/credits are being requested. Kidz Therapy Services will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the CE Administrator in consultation with the members of the continuing education committee.

While Kidz Therapy Services goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the conference staff which require intervention and/or action on the part of the conference staff or an administrator of Kidz Therapy Services. The following procedures serve as a guideline for handling such grievances.

A participant must file a grievance in writing within ten (10) days of the event. Each complaint will be handled on a case-by-case basis by the CE Administrator and/or the Executive Director of the Agency. The Agency reserves the right to respond to the complaint within 30 days of notification. If the participant expects action on the complaint, the following actions may be taken:

1. If the grievance concerns a Speaker, the content presented by the Speaker, or the style of presentation, the CE Administrator will pass on the comments to the Speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, it’s content, level of presentation, or the facilities in which the workshop was offered, the CE Administrator will mediate and will be the final arbitrator. If the participant requests action, the CE Administrator may:
   • Provide a credit for another workshop or
   • Provide a partial or full refund of the workshop fee.
   • If the grievance regards the facility choice and grievance is founded, consideration will be given  to changing sites for future conferences if the problem of concern cannot be trusted to be  resolved in a mutually agreed upon fashion.
3. If the grievance concerns the Kidz Therapy Services CE program, in a specific regard, the CE Administrator, in
   conjunction with the Executive Director of Kidz Therapy Services will attempt to arbitrate.